Q: When will I receive my order?
  • All orders ship out our fulfillment facility in Miami FL, within 2-3 business days of placing your orders. Once shipped, standard USPS shipments will reach you in 2-5 business days, depending on your location.


Q: Can I cancel or adjust my order?
  • We do our best to fulfill orders as quickly as possible. But, if you need to adjust or cancel your order, please contact us at hello@wordscount.com


Q: How do I return an item?
  • Contact us at hello@wordscount.com and if the item is eligible for return we will provide you with a return label and instructions.


Q: What is WordCount’s return and exchange policy?
  • We accept unworn, unused items purchased exclusively from www.wordscount.com within 15 days from the day of purchase. However, all sale priced items are final sale and are unable to be returned. All items must be returned with the tags attached and all original packaging. Any merchandise without these items, or considered worn, may not qualify for a refund. Final Few & Sale items qualify for store credit only.


Q: How do I place a large order?
  • For information about WHOLESALE ORDERS please email us at hello@wordscount.com in the email specify products and quantities that you may be interested in. We will get back to you as soon as possible.


Q: Do you ship internationally?
  • We currently ship U.S only. For inquires please email hello@wordscount.com


Q: Can I ship to a P.O box or an APO/FPO address?
  • USPS Shipping is available for P.O box and APO/FPO addresses. Transit times may vary and are not guaranteed by USPS. Shipments to P.O boxes are limited to $500 or less.


Q: Can I expedite my order?
  • Yes! We offer flat rate express shipping options. $20 for second day air, and $30 for next day air. All express orders must be placed by 1pm EST. Orders submitted after 1pm EST will be shipped the next business day.