FAQs 2018-03-15T22:42:27+00:00

FAQ’s

When will I receive my order? 2018-03-27T13:56:22+00:00

All orders ship out of our fulfillment facility in Miami Florida, within 2-3 business days of placing your order. Once shipped, standard UPS ground shipments will reach you in 2 – 5 business days, depending on your shipping location.

Can I cancel or adjust my order? 2018-05-17T12:33:17+00:00

We do our best to fulfill orders as quickly as possible. But, if you need to adjust or cancel your order, please contact us at info@wordscount.us.

How do I return a item? 2018-03-27T13:54:40+00:00

Contact us atinfo@wordscount.us and we will provide you with a return label and instructions.

What is WordsCount return and exchange policy? 2018-03-27T13:53:44+00:00

We accept unworn, unused items purchased exclusively from www.wordscount.com within 30 days from the day of purchase. However, all sale priced items are final sale and are unable to be returned. All items must be returned with the hangtags attached and all original packaging. Any merchandise without these items, or considered worn, may not qualify for a refund, or will be subject to a $10 restocking fee. Due to our constantly changing inventory and high demand, we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for a refund (the credit will appear within 5-7 business days) and selecting a new product.

How can I place a large order? 2018-03-14T01:45:46+00:00

For information about a wholesale order, please email the sales team at info@wordscount.us in the email specify products and quantities that you may be interested in. We will get back to you as soon as possible.

Do you ship internationally? 2018-03-14T01:48:20+00:00

We currently ship to US only.

Can I ship to a P.O box or an APO / FPO address? 2018-03-27T13:49:26+00:00

USPS Shipping is available for P.O box and APO/FPO addresses. Transit times may vary and are not guaranteed by USPS. Shipments to P.O boxes are limited to $500 or less.

Can I expedite my order? 2018-03-27T13:46:42+00:00

Yes! We offer flat rate express shipping options. $20 for second day air, and $30 for next day air. All express orders must be placed by 1pm EST. Orders submitted after 1pm EST will be shipped the next following business day.